News Update on Emotional Labour Research: Jan – 2020

Posted on January 18, 2020January 18, 2020Categories Arts & Social SciencesTags ,   Leave a comment on News Update on Emotional Labour Research: Jan – 2020

Development and validation of the Emotional Labour Scale This paper describes the event and validation of the Emotional Labour Scale (ELS) as tested on samples of 296 and 238 respondents. The ELS could also be a 15‐item self‐report questionnaire that measures six facets of emotional display within the workplace, including the frequency, intensity and type of emotional display, the duration of interaction, and surface and deep acting. Estimates of internal consistency for the subscales ranged from .74 to .91. Confirmatory … Continue reading “News Update on Emotional Labour Research: Jan – 2020”