News Update on Emotional Labour Research: Jan – 2020

Development and validation of the Emotional Labour Scale

This paper describes the event and validation of the Emotional Labour Scale (ELS) as tested on samples of 296 and 238 respondents. The ELS could also be a 15‐item self‐report questionnaire that measures six facets of emotional display within the workplace, including the frequency, intensity and type of emotional display, the duration of interaction, and surface and deep acting. Estimates of internal consistency for the subscales ranged from .74 to .91. Confirmatory multivariate analysis results provided support for the existence of six unidimensional subscales. Evidence was also provided for convergent and discriminant validity. [1]

The emotional labour of caring in teaching

This article is based on a collaborative action research study between one teacher and a teacher educator and provides an account of the emotional labour in enacting caring teaching in an inclusive classroom. The emotional labour demanded in caring relationships may be a neighborhood of research that has not received much attention. Results from this case study show that this teacher’s performance of emotional labour is claimed to her professional and philosophical stance about the role of caring in teaching and learning. The study also demonstrates that the performance of emotional labour may be a crucial aspect of the reality of teaching and has an impact on teacher’s commitment, satisfaction, and self-esteem. The implications of this research are discussed in terms of the results of emotional labour in teaching. [2]

Communities of Coping: Collective Emotional Labour in Service Work

This article argues that communities of coping among frontline service workers are an important a neighborhood of what Hochschild has called `collective emotional labour’ in commission work. The analysis is framed during a sociological understanding of the customer as a key source of both pleasure and pain for service workers. Irate and abusive customers, who are systematically a neighborhood of the social relations of the service workplace, may occasion real pain to service workers. The structure of workers’ social situation means they’re likely to point out to each other to affect this pain, forming informal communities of coping. Drawing on extensive research in four call centres in Australia and thus the USA, the article highlights this process in action. [3]

Geographies of emotional and care labour

Recent years have witnessed shifts within the social organisation of emotional and care labour, especially as they intersect with new global trends in migratory patterns and international mobility, the restructuring of social reproduction and public—private divides, also because the flexibilization of labour markets and a resurgence of unpaid labour like volunteer work. attentively on emotions and affect as a central epistemological and methodological orientation, this essay aims to draw connections between three distinct but related bodies of feminist scholarship: social reproduction theory, studies of emotional labour, and emotional geographies. The paper frames these approaches relative to the project of understanding the spatial dimensions of kinds of emotional and care labour in neoliberal times. [4]

Teaching and Balance: Emotional Labour, Stress, and Stress Management Techniques in the Eastern Galilee

Teaching is an emotional profession that needs delicate balances. This study aims to explore the ways during which teachers within the Eastern Galilee (Israel’s northern periphery) affect stress. Our main purpose is to seem at the links between teachers’ stress, its sources and consequences, and stress management techniques and their positive or negative effect on stress. [5]

Reference

[1] Brotheridge, C.M. and Lee, R.T., 2003. Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76(3), (Web Link)

[2] Isenbarger, L. and Zembylas, M., 2006. The emotional labour of caring in teaching. Teaching and teacher education, 22(1), (Web Link)

[3] Korczynski, M., 2003. Communities of coping: Collective emotional labour in service work. Organization, 10(1), (Web Link)

[4] Geographies of emotional and care labour
Jessica Parish & Jean Michel Montsion
Palgrave Communications volume 4, (Web Link)

[5] Nissim, Y. (2017) “Teaching and Balance: Emotional Labour, Stress, and Stress Management Techniques in the Eastern Galilee”, Journal of Education, Society and Behavioural Science, 21(2), (Web Link)

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